Today, people love to hate their ISPs, they have a public image problem. A great example of this when Comcast apparently blocking NASA’s website in 2012. In fact, Comcast was the only major US ISP to be using DNSSEC validating resolvers thus where the only ones affected when NASA’s website failed to properly sign their DNS responses. Poor Comcast.
On January 18, 2012, the NASA.GOV domain had a DNS Security Extensions (DNSSEC) signing error that blocked access to all NASA.GOV sites when using DNS recursive resolvers performing DNSSEC validation. As one of the largest ISPs in the world utilizing DNSSEC validation, users of Comcast noticed a problem when attempting to connect to the website. This caused some people to incorrectly interpret this as Comcast purposely blocking access to NASA.GOV and recommending users switch from Comcast security-aware DNS resolvers to resolvers not performing DNSSEC validation … Instead, the administrators of the NASA.GOV domain had enabled DNSSEC signing for their domain, and the security signatures in their domain were no longer valid. The Comcast DNS resolvers correctly identified the DNSSEC signature errors and responded with a failure to Comcast customers. This is the expected result when a domain can no longer be validated, and this protects users from a potential security threat